Refund Policy
Last updated: June 29, 2026
Platform Fees
Setup fees cover onboarding, configuration, store setup, bot setup, and launch support. Monthly platform subscriptions cover continued access to the dashboard and operational tools.
Operator Store Orders
Refunds for customer orders are handled by the individual store/operator that accepted the order. Blue Line provides the software platform but does not fulfill operator orders directly.
Billing Questions
Operators should use the dashboard Support tab for billing questions, failed payments, duplicate charges, or subscription issues.
Chargebacks
Operators should contact Blue Line before filing a chargeback so the issue can be reviewed and resolved quickly.